CODE OF CONDUCT FOR RESPONSIBLE GAMBLING IN ZAMBIA
Gaming is an enjoyable form of entertainment. However, for a small number of patrons, gambling/betting can become a serious problem. Problem gambling/betting occurs when gambling behavior has negative consequences for individuals, families and communities. BOLABET ZAMBIA LIMITED is committed to ensuring gambling activities are carried out in a socially responsible manner.
STATEMENT OF COMMITMENT
The BOLABET ZAMBIA LIMITED pledge to our employees and patrons to make responsible gaming/betting an integral part of our daily operations. This pledge includes all aspects of our business, from employee assistance and training to alcohol service, advertising and marketing. This code also covers our commitment to support awareness surrounding responsible gaming and eliminate any underage gambling.
The Following code of conduct details how we will fulfill this pledge
1. Pledge to our employees
-We will support educative programs to train employees on responsible Gaming/Betting
-We will implement communication programs for employees to improve understanding of responsible gaming and related policies and procedures.
-We will distribute information’s to new employees describing responsible gaming and where to find assistance. We will post responsible gaming awareness signage at various locations where employees congregate.
2. Pledge to our Patrons
-We will make available information’s describing responsible gaming and where to find assistance.
-We will make available on Web sites information describing responsible gaming
-We will make available to patrons information generally explaining the probabilities of winning or losing at the various games offered by the gaming establishment.
-We will provide opportunities for patrons to request in writing that they not be sent promotional mailings and for revocation of their privileges for specific gaming services such as player club/card privileges.
We will make reasonable effort to honor a written request from any person that it will not knowingly grant that person access to gaming activities at one or more of its facilities.
-Our company reserve the right to exclude a patron from gaming, without a request from the patron.
3. Pledge to prevent Underage Gaming and Unattended Minors to patron their establishments/activities.
-We will make diligent efforts to prevent Underage individuals from loitering in the gaming/betting areas.
-We will communicate the legal age to gamble through appropriate signage and /or brochures.
-Employees working in relevant areas will receive training in appropriate procedures for dealing with unattended children, underage gambling and the purchase.
If a child appears to be unsupervised or in violation of local curfew and other laws, security or appropriate personnel will be contacted and remain with the child while reasonable steps are taken to locate the parent or responsible adult on property or by telephone. If efforts are unsuccessful, security personnel will contact an appropriate third party, such as the police department or department of youth services and release the unattended child to their care.
4. We are not serving alcoholic beverage.
We will make diligent effort not to permit gaming by a visibly intoxicated patron.
We will train appropriate company employees in the company reason
5. To advertise responsibly.
This Code is applicable to marketing and advertising of Gaming/Betting activities. For the purpose of this code, advertising and marketing include radio and television ads broadcast off the premises, print, direct mail, billboard and internet promotions.
Gaming advertising will:
-Contain a responsible gaming message
-Reflect generally accepted contemporary standards of good taste.
-Strictly comply with the Betting Board standards to make no false or misleading claims.
Gaming advertising will not
-Features anyone who is or appears to be below the legal age to participate in gaming activity.
-Contains claims or representation that gaming activity will guarantee an individual’s social, financial or personal success.
-Be placed in media where most of the audience is reasonably expected to be below the legal age to participate in gaming activity.
-Imply or suggest any illegal activity of any kind.
-Be placed in media specifically oriented to children and or minors.
-Be placed at any venue where most of the audience is normally expected to be below the legal age to participate.
6. Pledge to the Public
-To support scientific based research on information related to gambling/ betting health.
-We will use such research information to identify best practices for gaming establishments to follow to promote responsible gambling.
-We will continue to develop a dialogue surrounding scientific research on gambling and health to communicate to and educate patrons, employee and policy makers.
7. Responsible Gaming Features
Deposit, Betting & Losses Limits
Many of our customers use Limits to manage their spending. Limits can be set for 24 hours, 7 days, or 30 days period and cannot be overridden.
You can decrease your Deposit Limits at any time and this will be applied immediately.
Before increasing your Deposit Limits carefully consider if you can afford to do so. Never decide to increase your limit because you have lost money and think that you will win it back by gambling more. If you wish to increase a limit you will need to wait 24 hours before we action your request and then return to our site to confirm that you still want to increase it.